Warranty Policy

At Offix Pte Ltd, we are committed to providing high-quality smart film products that deliver long-lasting performance. To ensure your satisfaction and peace of mind, we offer a comprehensive warranty that covers defects in materials and workmanship.

Warranty Coverage

Duration: Our smart film products are backed by a 2 year warranty, effective from the date of purchase.

Coverage Includes:
Defects in materials or workmanship under normal use and proper installation.
Issues related to functionality, such as the film’s ability to switch between transparent and opaque modes.

What’s Not Covered

1. Damage caused by improper installation or handling.
2. Wear and tear due to misuse, accidents, or neglect.
3. Exposure to extreme conditions, such as excessive heat, humidity, or moisture.
4. Unauthorized repairs or alterations made to the product.

How to File a Warranty Claim

1. Contact Us: Reach out to our customer service team at enquiries@offix.com.sg or 69098989 with your order details and a description of the issue.
2. Inspection: Our team may request photos or videos of the defect for an initial assessment.
3. Replacement or Repair: If the issue is determined to be covered under warranty, we will offer a replacement or repair at no cost to you.

Replacement Process

In the event that a replacement is necessary, we will provide detailed instructions to ensure a smooth and hassle-free replacement of your smart film. Our team is always available to assist with any questions throughout the process.

Customer Support

Our commitment to customer satisfaction extends beyond the sale. For questions regarding installation, maintenance, or warranty claims, please contact us at enquiries@offix.com.sg or 69098989.

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